Frequently asked questions

From €6.90 per user per month on the Essential plan: with 5 working users, €414 a year. On top of that, a one-off onboarding fee of €2,500 and the plugins you choose, such as AI. The plans are in the Pricing section.

You pay for the people who work in InnoDesk: the staff who write records, prepare emails, follow projects and expense claims. Members, board members and auditors who only read, with no editing and no AI features, get in for free and in any number.

The one you choose. With the "Connect your AI" plugin you use your Claude subscription, and you pay the usage; ChatGPT, Gemini and DeepSeek subscriptions are coming soon, and today these models connect with an API key, for the features that don't search the web or read files. With "InnoDesk AI" we provide a dedicated AI, Claude, with usage included up to €10 per user per month.

From Claude, yes: with the connector (the "InnoDesk in your Claude" plugin) you ask about members, events, proposals and your board, on the web and in the app, with your own permissions; and Claude in Chrome also works in the InnoDesk pages open in your browser. ChatGPT, Gemini and Copilot are coming soon.

No. The agents work inside InnoDesk's pages: you snap a receipt, write in chat what newsletter you want, press "Complete from the web" on a record. You find the rest ready, as a draft.

Yes. Without an AI plugin InnoDesk is still the system for members, projects, events and accounts; and even with the plugin, features are switched on one by one.

Each organisation has its own separate archive, on a server in Italy, with a backup every night. Permissions are set role by role: who sees contact details, who sees the accounts, who sees certified mail. And you can export your data whenever you want.

Yes: members, contacts and projects are imported from your spreadsheets or from the CRM you use today. We do it for you, during onboarding.

Yes: the job is the same, only the words change. Company and partner directory, project management, funded projects, events, communication and accounts are ready. The package for your service catalogue, company requests and the indicators your funder asks for, such as those EDIHs report to the European Commission, is in preparation: let's talk about it in the demo.

Yes, if clusters, technopoles or hubs using InnoDesk work in your territory: a monitoring and analytics interface can be made available, with the ecosystem's indicators aggregated and read-only, respecting everyone's data. We discuss it together with the local players.

39 European countries: the 27 EU member states, Switzerland, Norway, Iceland and Liechtenstein, and the candidate countries, from the Western Balkans to Türkiye and Ukraine. Your territory is chosen in the European NUTS classification, from country down to province, and name, logo and colours are yours. The interface is in Italian today.

About a month from signing: one week for import and setup, then three weeks working alongside your staff.